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CONTACT

General Enquiries: hi@decorworksasia.com

Sales Enquiries: sales@decorworksasia.com

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HEAD OFFICE

Tamson Plaza Kwun Tong, Kowloon, Hong Kong  [by appointment only]

Call/ WhatsApp: +852  5316 2337

FAQs

Here are answers to the usual questions our customers always ask. Take a look below or if you’ll like to have a chat, WhatsApp/ call us at (852) 5316-2337 or email to hi@decorworksasia.com and we’ll reply in less than 12 hours.

HOW TO ORDER

1. Shop online from our collections OR

2. Send your custom design to sales@decorworksasia.com

Payment can be made via PayPal, so if this payment is selected, you will be redirected to the PayPal site to process payment. If you don’t have a PayPal account, you can still use your credit card to complete the purchase without setting up a PayPal account. Please note additional payment may be requested later via PayPal (or you can make a bank transfer) for shipping and delivery charges on any special requests.

If you prefer to make a direct bank transfer, please send your orders to sales@decorworksasia.com and we will send you a Purchase Order (PO) to complete the transactions.

WHAT IS A CUSTOM MADE DESIGN?

A custom made design or made-to-order design has 2 main definitions:

1. You give us a design or two and we’ll combine the features and/or functions of your pieces together into a blueprint drawing with your specific measurements. A simple blueprint drawing starts from HKD300. A blueprint looks like this, click here

2. You’re not really sure what is best for your space and need our designers’ help to design from scratch.

Designer consultations and inclusive of drawings start from HKD3,500, please email to designme@decorworksasia.com to enquire for more details or to send us your floor plans.

HOW TO PURCHASE ONLINE

Purchasing online is simple. Select the design(s) to your Wishlist or Shopping Cart and remember to select the type of recycled wood you’ll like from our Wood Menu. Once you’re set up an Account with us, you’ll be able to log a shipping and/or billing address. The shipping address is used to calculate the final costs of your order.

Once all the information is correct and checked, and your items are ready for shipping, we’ll send you a notification email and you’ll be able to track your order online by logging into your Account

A purchase order is sent mainly for custom orders and/or orders not made online. A purchase order is a quotation with the breakdown of the items ordered, shipping and delivery from our workshop to your doorstep, assembling service (if any) and any other special delivery requests.

Emails and confirmations are tracked mainly via email from sales@decorworksasia.com

Once the shipment is sent out from our workshop, you can also track this via your online Account here

HOW TO TRACK YOUR ORDER VIA WEBSITE

Select the item(s) you wish to buy, check the measurements and then go through the shopping cart to confirm your order.

Payment can be made via PayPal, so if this payment is selected, you will be redirected to the PayPal site to process payment. If you don’t have a PayPal account, you can use your credit card to complete the purchase without setting up a PayPal account. Please note additional payment may be requested later via PayPal (or you can make a bank transfer) for shipping and delivery charges on any special requests.

If you prefer to make a direct bank transfer, please send your orders to sales@decorworksasia.com

A sales crew will get in touch with our bank details and invoice. After you’ve made a direct bank transfer, please send us your confirmation slip to sales@decorworksasia.com and we will confirm receiving payment via email.

CAN I MAKE ANY CHANGES TO MY DESIGN?

Once an order is placed and payment is made, we will confirm via email that we have started building your design. After this confirmation email, it will NOT be possible to make any more changes to the design and/or order.

WHAT ARE THE COSTS INVOLVED TO CUSTOM DESIGN A PIECE?

If you have a custom design you would like to send to us, please email to sales@decorworksasia.com

Method 1: Using your specific design and measurements, we will create a blueprint drawing for you to confirm the order/ final measurements. The regular cost of this blueprint drawing is HKD300. Once the design is confirmed, our workshop will produce the item according to the blueprint drawing.

Method 2: If you like a design in our ‘ready-made collection’, we can custom build the item(s) according to your desired measurements. An extra cost of HKD500 applies for custom measurements on top of website prices.

Method 3: If you have an item you want to build, but can’t really settle for 1 design yet and need our help, design costs inclusive of blueprint drawing and up to 3 revisions, start at HKD3,500++

ASSEMBLY SERVICE

We can arrange assembly service*, the charge is only 10% of the product price, but charges will not exceed $3,600 as an assembly charge (except for Outlying Islands) for items ordered on the website.

For items ordered with a full renovation service, assembling charges will be calculated together with renovation quotations.

WHY DO WE SEPARATE ITEM COSTS + SHIPPING/DELIVERY

All payments on this website and custom quotations sent via sales@decorworksasia.com will be per item and shipping/ delivery costs are determined based on per cubic meter, weight and/or number of items. That’s why shipping and delivery costs less with the more items ordered together, instead of charging per item.

Other companies put the costs of shipping into the price of the furniture but since you’re buying direct from our workshop, we have separated freight shipping and delivery costs to cover our expenses and labour for packaging and handling. We do not profit from freight charges.

DELIVERY INFORMATION

After an order is made, you will be notified of the estimated delivery. Our ‘ready-made collection’ and custom designed furniture generally takes between 10-25 days to complete, during which we will keep you updated of the estimated delivery date via confirmation emails or you can contact us in Hong Kong at (852) 5316-2337. Please note our operational hours, but we will always try to response to emails (sales@decorworksasia.com) in less than 12 hours. At this time, our head office only manages operations and selected designs.

All ready-made designs from our website or customised items are made once an order is placed, to conserve resources and our stance on being an eco-brand, we do not store furniture in our workshop because we believe in sustainable management.

Please know that we are not part of an elaborate industrial factory process. Our furniture is made with precision and care and this process takes time for both the ready-made designs and custom furniture. Delivery charges are according to the number of items you’ve ordered and your location. Extra charges apply for delivery to homes with no lift and only stair access. Additional assembly service charge (if applicable) is 10% of the order amount or item(s). Discounts are given to container orders so please ask for special discount rates for a container order at sales@decorworksasia.com

PLEASE NOTE THAT ESTIMATED DELIVERY DATES MAY CHANGE WITH OR WITHOUT PRIOR NOTICE AT OUR DISCRETION.

If you miss your delivery date with no prior notice, extra delivery fees will apply. Changes to your delivery date will require at least 48 hours or 2 days prior written/email notice. Please email to sales@decorworksasia.com or call/whatsapp to (852) 5316-2337 (Hong Kong).

RETURN AND EXCHANGE POLICY

As all the furniture items are made-to-order, there are no returns available.  An item eligible for exchange must be sent back to us in the same condition you received it and within 14 days of the date it was delivered to you or picked up.

HOW TO MAKE AN EXCHANGE ON AN ACCESSORY/ANTIQUE PURCHASE

An antique or accessories item eligible for exchange must be sent back to us in the same condition you received it and within 14 days of the date it was delivered to you or picked up.

Please email to sales@decorworksasia.com and quote us your order number which can be found in your online Account

DAMAGED ITEMS

We’re really sorry something’s gone wrong with your order. There’s nothing much we can control while your item(s) are being shipped to Hong Kong from our workshop. We do everything we can to secure on-time delivery, but if any damage occurs while on the road, please know that the freight is insured and all damages covered. The bad news is, we will need to start the building process again but will rush the order for you.

All online payments through this decor online store is guaranteed and paid securely via PayPal. Payments are all protected when you pay via PayPal because if you do not receive your order, you can get your money back from PayPal as per the PayPal agreement policy. All final ready-made items or custom orders on DECORWORKS is final and cannot be changed after the order has been confirmed. Please understand that DECORWORKS is an artisan workshop and we do not mass produce the furniture pieces.

All payment done by direct bank transfer is issued with a Purchase Order (PO) which is validated by our Hong Kong registered head office and payments are made to a Hong Kong registered company account.

PRIVACY, SECURITY AND ACCOUNT INFORMATION DO I NEED TO SIGN UP TO MAKE A PURCHASE?

Account registration is only required during the checkout process and to check the freight shipping and delivery charges because an address has to be entered to view the final costs.

By signing up, you’ll also be notified of special promotions, VIP antique showcases, offers and discounts on home decor items. From time to time, we also engage in community purchases so a group of fans ordering the same items will help to save costs on freight shipping and delivery charges. To join our community, just register for a DECORWORKS account on our website or follow us on social media.

PERSONAL DETAILS AND ACCOUNT SETUP

By using this website, you agree that all personal information is up to date and accurate. Any changes will be your responsibility to update your Account

I HAVE FORGOTTEN MY USERNAME, WHAT DO I DO?

If you have forgotten your username, just go to the Account login page and request for a reminder email by inputting the email address you used to sign up for the DECORWORKS account.

 

I HAVE FORGOTTEN MY PASSWORD, WHAT DO I DO?

If you have forgotten your password, just go to the Account login page and request for a reminder email to reset your password for the DECORWORKS account.

All prices are in USD Dismiss