Here are answers to the usual questions our customers always ask. Take a look below or if you’ll like to have a chat, WhatsApp/ call us at (852) 5316-2337 or email to firstname.lastname@example.org and we’ll reply in less than 12 hours.
1. Shop online from our collections OR
2. Send your custom design to email@example.com
Payment can be made via PayPal, so if this payment is selected, you will be redirected to the PayPal site to process payment. If you don’t have a PayPal account, you can still use your credit card to complete the purchase without setting up a PayPal account. Please note additional payment may be requested later via PayPal (or you can make a bank transfer) for shipping and delivery charges on any special requests.
If you prefer to make a direct bank transfer, please send your orders to firstname.lastname@example.org and we will send you a Purchase Order (PO) to complete the transactions.
A custom made design or made-to-order design has 2 main definitions:
1. You give us a design or two and we’ll combine the features and/or functions of your pieces together into a blueprint drawing with your specific measurements. A simple blueprint drawing starts from HKD300. A blueprint looks like this, click here
2. You’re not really sure what is best for your space and need our designers’ help to design from scratch.
Designer consultations and inclusive of drawings start from HKD3,500, please email to email@example.com to enquire for more details or to send us your floor plans.
Purchasing online is simple. Select the design(s) to your Wishlist or Shopping Cart and remember to select the type of recycled wood you’ll like from our Wood Menu. Once you’re set up an Account with us, you’ll be able to log a shipping and/or billing address. The shipping address is used to calculate the final costs of your order.
Once all the information is correct and checked, and your items are ready for shipping, we’ll send you a notification email and you’ll be able to track your order online by logging into your Account
A purchase order is sent mainly for custom orders and/or orders not made online. A purchase order is a quotation with the breakdown of the items ordered, shipping and delivery from our workshop to your doorstep, assembling service (if any) and any other special delivery requests.
Emails and confirmations are tracked mainly via email from firstname.lastname@example.org
Once the shipment is sent out from our workshop, you can also track this via your online Account here
Select the item(s) you wish to buy, check the measurements and then go through the shopping cart to confirm your order.
Payment can be made via PayPal, so if this payment is selected, you will be redirected to the PayPal site to process payment. If you don’t have a PayPal account, you can use your credit card to complete the purchase without setting up a PayPal account. Please note additional payment may be requested later via PayPal (or you can make a bank transfer) for shipping and delivery charges on any special requests.
If you prefer to make a direct bank transfer, please send your orders to email@example.com
A sales crew will get in touch with our bank details and invoice. After you’ve made a direct bank transfer, please send us your confirmation slip to firstname.lastname@example.org and we will confirm receiving payment via email.
Once an order is placed and payment is made, we will confirm via email that we have started building your design. After this confirmation email, it will NOT be possible to make any more changes to the design and/or order.
If you have a custom design you would like to send to us, please email to email@example.com
Method 1: Using your specific design and measurements, we will create a blueprint drawing for you to confirm the order/ final measurements. The regular cost of this blueprint drawing is HKD300. Once the design is confirmed, our workshop will produce the item according to the blueprint drawing.
Method 2: If you like a design in our ‘ready-made collection’, we can custom build the item(s) according to your desired measurements. An extra cost of HKD500 applies for custom measurements on top of website prices.
Method 3: If you have an item you want to build, but can’t really settle for 1 design yet and need our help, design costs inclusive of blueprint drawing and up to 3 revisions, start at HKD3,500++
We can arrange assembly service*, the charge is only 10% of the product price, but charges will not exceed $3,600 as an assembly charge (except for Outlying Islands) for items ordered on the website.
For items ordered with a full renovation service, assembling charges will be calculated together with renovation quotations.
All payments on this website and custom quotations sent via firstname.lastname@example.org will be per item and shipping/ delivery costs are determined based on per cubic meter, weight and/or number of items. That’s why shipping and delivery costs less with the more items ordered together, instead of charging per item.
Other companies put the costs of shipping into the price of the furniture but since you’re buying direct from our workshop, we have separated freight shipping and delivery costs to cover our expenses and labour for packaging and handling. We do not profit from freight charges.
After an order is made, you will be notified of the estimated delivery. Our ‘ready-made collection’ and custom designed furniture generally takes between 10-25 days to complete, during which we will keep you updated of the estimated delivery date via confirmation emails or you can contact us in Hong Kong at (852) 5316-2337. Please note our operational hours, but we will always try to response to emails (email@example.com) in less than 12 hours. At this time, our head office only manages operations and selected designs.
All ready-made designs from our website or customised items are made once an order is placed, to conserve resources and our stance on being an eco-brand, we do not store furniture in our workshop because we believe in sustainable management.
Please know that we are not part of an elaborate industrial factory process. Our furniture is made with precision and care and this process takes time for both the ready-made designs and custom furniture. Delivery charges are according to the number of items you’ve ordered and your location. Extra charges apply for delivery to homes with no lift and only stair access. Additional assembly service charge (if applicable) is 10% of the order amount or item(s). Discounts are given to container orders so please ask for special discount rates for a container order at firstname.lastname@example.org
PLEASE NOTE THAT ESTIMATED DELIVERY DATES MAY CHANGE WITH OR WITHOUT PRIOR NOTICE AT OUR DISCRETION.
If you miss your delivery date with no prior notice, extra delivery fees will apply. Changes to your delivery date will require at least 48 hours or 2 days prior written/email notice. Please email to email@example.com or call/whatsapp to (852) 5316-2337 (Hong Kong).
As all the furniture items are made-to-order, there are no returns available. An item eligible for exchange must be sent back to us in the same condition you received it and within 14 days of the date it was delivered to you or picked up.
An antique or accessories item eligible for exchange must be sent back to us in the same condition you received it and within 14 days of the date it was delivered to you or picked up.
Please email to firstname.lastname@example.org and quote us your order number which can be found in your online Account
Account registration is only required during the checkout process and to check the freight shipping and delivery charges because an address has to be entered to view the final costs.
By signing up, you’ll also be notified of special promotions, VIP antique showcases, offers and discounts on home decor items. From time to time, we also engage in community purchases so a group of fans ordering the same items will help to save costs on freight shipping and delivery charges. To join our community, just register for a DECORWORKS account on our website or follow us on social media.