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CONTACT

General Enquiries: hi@decorworksasia.com

Sales Enquiries: sales@decorworksasia.com

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HEAD OFFICE

Tamson Plaza Kwun Tong, Kowloon, Hong Kong  [by appointment only]

Call/ WhatsApp: +852  5316 2337

Delivery

Here’s all the information you need about delivery, which often is a case-to-case basis on the orders. If you’ll like more information about how this works, please call us at 5316-2337 or email to sales@decorworksasia.com and we’ll reply in less than 6 hours.

HOW TO PURCHASE + TRACK YOUR ORDER ONLINE

Purchasing online is simple. Select the design(s) to your Wishlist or Shopping Cart and remember to select the type of recycled wood you’ll like from our Wood Menu. Once you’re set up an Account with us, you’ll be able to log a shipping and/or billing address. The shipping address is used to calculate the final costs of your order.

Once all the information is correct and checked, and your items are ready for shipping, we’ll send you a notification email and you’ll be able to track your order online by logging into your Account

WHAT ARE OUR PAYMENT METHODS?

Select the items you wish to buy, check the measurements and then go through the shopping cart to confirm your order.

Payment can be made via PayPal, so if this payment is selected, you will be redirected to the PayPal site to process payment. If you don’t have a PayPal account, you can still use your credit card to complete the purchase without setting up a PayPal account. Please note additional payment may be requested later via PayPal (or you can make a bank transfer) for shipping and delivery charges on any special requests.

If you prefer to make a direct bank transfer, please send your orders to sales@decorworksasia.com

A sales crew will get in touch with our bank details and invoice.

DELIVERY INFORMATION

After an order is made, you will be notified of the estimated delivery. Our ‘ready-made collection’ and custom designed furniture generally takes between 10-20 working days to complete, during which we will keep you updated of the estimated delivery date via confirmation emails or you can contact us in Hong Kong at (852) 5316-2337. Please note our operational hours, but we will always try to response to emails (sales@decorworksasia.com) in less than 12 hours. At this time, our head office only manages operations and by appointment only.

All ready-made designs from our website or customised items are made once an order is placed, to conserve resources and our stance on being an eco-brand, we do not store furniture in our workshop because we believe in sustainable management.

Please know that we are not part of an elaborate industrial factory process. Our furniture is made with precision and care and this process takes time for both the ready-made designs and custom furniture. Delivery charges are according to the size, number of items you’ve ordered and your location. Do drop us a line about any special arrangements. Extra charges apply for delivery to homes with no lift and only stair access. Additional assembly service charge (if applicable) is 10% of the order amount or item(s). Discounts are given to container orders so please ask for special discount rates for a container order at sales@decorworks.asia

PLEASE NOTE THAT ESTIMATED DELIVERY DATES MAY CHANGE WITH OR WITHOUT PRIOR NOTICE AT OUR DISCRETION.

It takes at least 10-25 days to design and build your order. When your item(s) are ready, we will send you photos of the final items for final confirmation. Once you confirm the photos, you will receive a shipping notification email within one week to schedule a delivery time. Shipping will take about 4-6 days to your door.

Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting the Orders section in My Account

If you miss your delivery date with no prior notice, extra delivery fees will apply. Any changes to your delivery date will require at least 48 hours prior in written/email notice.

ASSEMBLY SERVICE

We can arrange assembly service*, the charge is only 10% of the product price, but charges will not exceed $3,600 as an assembly charge (except for Outlying Islands) for items ordered on the website.

For items ordered with a full renovation service, assembling charges will be calculated together with renovation quotations.

WHY DO WE SEPARATE ITEM COSTS + SHIPPING/DELIVERY

All payments on this website and custom quotations sent via sales@decorworksasia.com will be per item and shipping/ delivery costs are determined based on per cubic meter, weight and/or number of items. That’s why shipping and delivery costs less with the more items ordered together, instead of charging per item.

Other companies put the costs of shipping into the price of the furniture but since you’re buying direct from our workshop, we have separated freight shipping and delivery costs to cover our expenses and labour for packaging and handling. Freight charges are dominated by large companies that are unfortunately not favourable to small business costs.

All prices are in USD Dismiss